My main focus is on helping you use your computer safely and without fear, adjusting your machine to make it easier to use, and help you learn how to do the things that you want to be able to on your system.

The computer may need "cleaning up"

I normally check to make sure your computer hasn't been taken over by malicious "hijackers" or bad software due to an unfortunate email or a visit to a web site that's been compromised. I use several free tools to clean off spyware, viruses and other malicious beasties, and recommend and install preventative measures to keep the computer from getting messed up again. There are so many fraudulent programs out there on the web that AREN'T safe and in fact are viruses or carry spyware themselves.

I research commercial products as well and can recommend several alternative security packages (Anti-virus and Anti-malware) to keep your system protected. I have tools to cleanup unneeded windows "junk", block online ads and pop-ups, keep passwords securely. I can show you how to reduce email spam and protect yourself against hoaxes and dangerous websites.

What would happen if your computer crashed and lost everything?

I can help you setup a backup of your important information locally onto an external hard drive, a flash (usb) drive, or to a secure Online Backup service. We can make it as simple or as automatic as you need.

What are you needing to do with your computer?

There may be basic activities that you don't know how to do but want to. This could include sending emails, making word processing documents, changing a spreadsheet, scanning receipts or other documents and photos, printing out emails, and sharing photos.

What additional things would you LIKE do with your computer but you don't have everything you need.

This could include;

  • getting your devices connected to wifi installed in your home
  • setting up a scanner for pictures and receipts
  • researching and getting a digital camera and learning how to use it
  • learning how to get your photos into your computer and finding software to fix photo glitches
  • sharing photos
  • researching and buying a smart phone or tablet or printer and helping to set it up
  • making sure you have your email, address book and calendar syncing setup with your computer and with all your devices
  • researching and buying a smart phone or tablet and helping to set it up
  • helping you listen to your own music or online music
  • Starting your own "blog"
  • and much more.
Is your computer old and sluggish?

If your system is a dinosaur, I can help you figure out what you need, whether it's desktop or a laptop or tablet, Microsoft Windows or an Apple computer. I can help you research what you need and find where it’s available, and then help transfer your files from the old machine to the new one, install the software you need, and get your email running right.

Need a refresher?

Sometime you need help getting backup up to speed on things you used in the past but which have become a little hazy. Or you may have a newer version of a program that you are having to use and don't know where to start. You may be moving from a PC to a Mac, or migrating from an older version of Windows to the latest. I can help smooth the bumps out of your way!

I have 20+ years of experience with home and small business computers and enjoy working "one-on-one" with clients. I have been told I'm very patient (I have learned a lot from my 4 kids and many friends, customers and co-workers). I don't mind going back over things to help something "click" into place. I like trying to find "real world" examples instead of resorting to technical jargon to explain concepts and work through issues.