I consult with and work with four techie friends, Dave DeVore, otherwise known as Mr. PC, David Beam of Austin's NCS, and David Keeton of Keeton of Keeton Hosting, and Steve Terry of Triact Associates. These have their own businesses similar to mine that include supporting small businesses, non-profits and many individual customers.

When there are jobs that need more than one person, we combine our efforts and skills to get the job done. When one of us is unavailable, one of the others can step in to get you back up and going sooner. We each have some unique approaches which differentiate us from the competition.



Your information is important. Unlike many of the "big service guys", we make sure we backup your important data before doing any major work on your system. We come to your home in most cases. In some circumstances, we may need to take your computer to our place to do the work in a more cost effective manner, where we have equipment designed to backup your data efficiently and where we have additional tools and resources to help solve the problems.

We try to keep current with the latest technologies so we can be ready to help you with your new purchases and applications.

We travel to your home or business, throughout the Austin area. Lakeway, Georgetown, Manor, Dripping Springs, Bee Cave etc are within our travel range. If you are outside of the Austin area, we may add a small travel charge to cover the extra gas expense.

 

We also offer support via remote control using the free LOGMEIN program. This is a well-respected, secure, encrypted, multi-password program that allows you to ENABLE or DISABLE it. We only use it at your request and explicit permission.

 

 

We encourage backup to either a local external hard drive AND/OR online backup using an encrypted branded/safe product such as Mozy. Some of our clients use Carbonite also. We prefer Mozy because there is a free personal option for up to 2 gigabytes of data and it supports "versioning" or going back to an older version of a file. In addition, it retains deleted files for up to a month on the online backup servers.